Return & Refund

At Luzory, we take pride in providing high-quality products and ensuring customer satisfaction. However, we understand that issues may arise, and we have outlined our return and refund policy below.

1. Eligibility for Returns & Refunds

• Returns and refunds are strictly applicable only to items that arrive in a damaged, defective, or malfunctioning state due to manufacturing or transit issues.
• Any request for a return must be substantiated with clear photographic evidence of the damage, accompanied by a detailed description of the issue.
• Under no circumstances shall returns or refunds be entertained on the grounds of personal preference, subjective dissatisfaction, or a mere change of inclination regarding the product.

2. Return Process

• To initiate a return, kindly email our support team at [Your Contact Email] with the following:
  • Clear images of the damaged product showing the issue.
  • A brief description of the defect or problem encountered.
  • Order details, including the order number and date of purchase.
• Once your request is reviewed, we will notify you of approval or rejection. If approved, we will provide further instructions for returning the item.

3. Refund Process

• Upon receipt and verification of the returned product, we will process the refund to your original payment method within the stipulated timeframe.
• Refund processing time may vary depending on the payment provider and financial institution policies.

4. Amendments to Return & Refund Policy

• Luzory unreservedly retains the exclusive right to revise, amend, or modify this Return & Refund Policy at its sole discretion, without any obligation to furnish prior notification to customers. Continued use of our services signifies acceptance of any such modifications.

By purchasing from Luzory, you acknowledge that you have read, understood, and agreed to this policy. For any queries, please contact our support team.

📩 For inquiries, reach out to us at luzoryofficial@gmail.com